How RAMP InterActive collects, uses, and protects your personal information.
Last Updated: November 30, 2025
Entity Responsible: RAMP Media Inc., operating as RAMP InterActive
RAMP InterActive has developed this Privacy Policy for implementation beginning at the start of the agreement. This Policy describes the way that RAMP InterActive collects, uses, retains, safeguards, discloses and disposes of the personal information of prospective and current customers, customer members, and others including executive members, players, parents, coaches, referees, managers and volunteers.
This Policy describes the way that RAMP InterActive will, subject to applicable legal requirements, adhere to all relevant federal and provincial legislative privacy requirements. The Policy follows the 10 Canadian Standards Association (CSA) principles identified in the federal Personal Information Protection and Electronic Documents Act (PIPEDA). The Policy describes each principle and the method of implementing each. RAMP InterActive will strive to meet or exceed federal and provincial legislative requirements and will ensure that it remains current with changing technologies and laws. Any and all changes will immediately be posted to the RAMP InterActive Website, RAMP Registrations, RAMP Assigning and the RAMP Team App.
RAMP InterActive also complies with Quebec's Law 25 (An Act to Modernize Legislative Provisions respecting the Protection of Personal Information), applicable U.S. privacy laws including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and Federal Trade Commission (FTC) standards. These laws provide enhanced rights related to individual consent, transparency, access, rectification, data portability, anonymization, automated decision-making disclosures, and breach notification.
1.1 RAMP InterActive will appoint a person (the "Privacy Officer") whose responsibilities will include those of the implementation and monitoring of the RAMP InterActive Privacy Policy. The Privacy Officer will be responsible for RAMP InterActive's compliance with privacy principles. This person will also be responsible for responding to access requests in accordance with this Policy. The Privacy Officer will report to the President and the ultimate responsibility for Privacy issues will rest with the RAMP InterActive Board of Directors. The Privacy Officer may at his/her discretion enlist assistance from other staff members and/or volunteers within the organization. This will not in any manner mitigate his/her responsibility for Privacy issues.
1.2 The Privacy Officer's identity will be fully disclosed and publicly accessible to RAMP InterActive members and the public in general.
Privacy Officer: Brant Middleton
Email: brant@rampinteractive.com
Phone: 866.607.RAMP (7267), extension #3003
1.3 RAMP InterActive's Privacy Officer will ensure that RAMP InterActive manages all personal information in its possession in accordance with this Policy including that which may be transferred to a third party. Third party organizations who handle information on behalf of RAMP InterActive shall be contractually obligated to adhere to the standards of RAMP InterActive.
1.3.1 In accordance with Quebec Law 25, RAMP InterActive ensures that any third-party service provider engaged in processing personal information performs such processing under contractual terms establishing equivalent privacy safeguards, including privacy impact assessments where new technologies or cloud services are introduced.
1.4 RAMP InterActive will implement internal policies which will facilitate adherence to this Privacy Policy including but not limited to the following:
1.5 RAMP InterActive maintains detailed governance logs of privacy incidents, system access records, and processing activities as required by Law 25 and applicable U.S. state privacy laws.
2.1 RAMP InterActive shall only collect the information reasonably necessary its customers to conduct Programming. Access to our Privacy policies and procedures will be readily available. Similarly, the process by which challenges may be made to RAMP InterActive's compliance and/or adherence to the legislation in question shall be readily available and transparent.
2.2 RAMP InterActive collects personal information from its customer's member executives, players, parents, coaches, referees, managers and volunteers for the purposes of conducting Programming. Specifically:
2.2.1 In accordance with Quebec Law 25, individuals will be informed when personal information is used to support automated decision-making systems, including profiling tools related to assignments, validations, eligibility, categorization, or other consequential determinations, and individuals may request information relating to the logic involved and the right to have such decisions reviewed by a human.
2.2.2 For U.S. users, certain identifiers (e.g., IP address, geolocation, browsing patterns) may constitute personal information under CCPA/CPRA and may be subject to disclosure, correction, or deletion requests. RAMP InterActive does not sell personal information.
2.3 RAMP InterActive will, when the opportunity arises, educate its customers on the purpose for the collection of the data requested at the time of registration. Collectors of the personal information shall be familiar with the potential use of the personal data. All personal data collected by RAMP InterActive shall be stored on RAMP Secure Cloud Servers.
2.4 RAMP InterActive customers shall request permission for the use of any personal data collected which is extraneous to that which has been identified above, unless said usage is authorized by law.
2.4.1 Under Law 25, if personal information is collected for a new purpose distinct from the original collection context, additional consent must be obtained.
2.5 RAMP InterActive may also use information about an individual who accesses secure areas of RAMP systems. Information you are asked to provide during your use of our platforms may include your name, address, e-mail address, age, sex and the other types of personal information listed in paragraph 2.2. All such personal information will be treated within the same parameters as other personal information collected by RAMP InterActive through other means. It is always your choice to provide information in certain fields although failure to complete certain sections may inhibit your ability to fully access all areas of the Website, RAMP Registrations, RAMP Assigning or the RAMP Team App. Our website also collects non-identifiable information about users such as the users IP address, the sections of the website visited and the information downloaded. RAMP InterActive may use this non-identifiable information and disclose it to service providers, for system administration purposes and to improve its platforms.
2.5.1 For U.S. residents, such technical identifiers may be treated as personal information per CCPA/CPRA and users may request disclosure of collected information and categories of third-party recipients.
3.1 RAMP InterActive and its customers will use the personal information for the uses specified above in section 2 and in Sections 3.2 and 3.3 below. By consenting to provide your information to RAMP InterActive customers, you are deemed to consent to our use of the information for the purposes of Programming listed in Section 2 of this Privacy Policy and to disclosure of the information to other associated organizations for the same purpose.
3.2 In addition to using personal information for Programming purposes, RAMP InterActive and its customers may from time to time wish to use member name, address and contact information for the purposes of providing promotional opportunities, including by providing the information to other third parties who RAMP InterActive or its customers believes provide services or goods that may be of interest to you. RAMP InterActive, its customers and any such third parties may contact you with promotions or to provide further specific communications regarding your organization. RAMP InterActive customers will provide an opportunity to opt out of this use of information.
3.3 RAMP InterActive and its customers recognize that sport by its nature can cause injuries. Some RAMP InterActive customers believe medical records, medical history and medical forms of the individual may be of assistance in an emergency situation and therefore may request them. While members and prospective members are under no obligation whatsoever to supply this information and may refuse to do so without penalty, RAMP InterActive and its customers will consider receipt of this information as consent for its subsequent use in an emergency medical situation.
3.4 If at any time you wish to withdraw your consent to the use of your information for any purposes, you may do so by contacting your organizations or the Privacy Officer for RAMP InterActive. We will do our best to accommodate your request in a timely fashion without diminishing the services we provide to you. We will explain to you the impact of your withdrawal on any services we provide to you.
3.5 RAMP InterActive and its customers may collect personal information without consent where reasonable to do so and where permitted by law.
3.6 In accordance with Law 25, RAMP InterActive implements "privacy by default" settings, meaning only information essential for participation in services is enabled unless a user expressly opts in to additional features.
3.7 For children under 13 in the United States, RAMP InterActive complies with COPPA by obtaining verifiable parental or guardian consent where required.
4.1 All information shall be collected fairly and lawfully within the criteria as set forth in our Privacy Policy.
4.2 RAMP InterActive and its customers shall not indiscriminately collect information. The amount and type of information collected shall be limited to that which is required to fulfill its identified purposes.
4.3 RAMP InterActive and its customers will not use any form of deception in gaining personal information from its members.
5.1 Subject to applicable legislation, RAMP InterActive and its customers shall limit use of personal information it collects to purposes that we have disclosed in the Sections above.
5.2 RAMP InterActive and its customers shall maintain documents for certain periods of time dependent upon necessity. More specifically:
5.3 Certain documents may be subject to legislated retention periods either federally or provincially and these will be respected at all times by RAMP InterActive and its customers.
5.4 Under Quebec Law 25 and applicable U.S. law, once personal information is no longer required, it must be securely destroyed, anonymized, or irreversibly de-identified. Individuals may request anonymization of their personal information where permitted.
5.5 U.S. users have the right to request deletion, disclosure, and correction of personal information collected about them in accordance with CCPA/CPRA requirements.
5.6 RAMP InterActive does not sell personal information.
6.1 RAMP InterActive and its customers shall strive to ensure to the extent it can that the information entrusted to us is maintained in an accurate manner. We shall try to maintain the interests of the individual and attempt to ensure that decisions are not made for or about an individual based on personal information that is flawed.
6.2 RAMP InterActive and its customers shall only update information in the event of a renewal or registration and/or an update.
7.1 Security safeguards have been implemented to ensure your personal information is protected from theft as well as unauthorized access, disclosure, copying, use or modification thereof.
7.2 The level of safeguards employed shall be directly related to the level of sensitivity of the personal information collected. The more sensitive the information, the higher the level of security employed.
7.3 Methods of protection and safeguards to be employed shall include but in no way be necessarily limited to locked files, offices and storage areas, security clearances and need to know access as well as technological measures such as passwords, TLS encryption, anti-virus, anti-spam, anti-malware, anti-DDoS, firewalls and gateways.
7.4 In accordance with Quebec Law 25 and U.S. data breach statutes, RAMP InterActive will notify affected individuals and authorities of any confidentiality incident that presents a risk of serious harm. RAMP InterActive maintains an internal register of such incidents.
8.1 RAMP InterActive publicly discloses the methods by which we handle your personal information. This information is readily available through our Privacy Policy, on our website, software platforms or upon request by contacting the RAMP InterActive Privacy Officer Brant Middleton.
8.2 The information available includes:
8.3 RAMP InterActive maintains detailed documentation regarding the collection, use, communication, retention, and destruction of personal information as required by Law 25.
9.1 Subject to applicable legislation, upon request by the individual concerned RAMP InterActive shall disclose whether or not it actually holds personal information on an individual. We shall disclose the source of this information when requested and provide an account of third parties to whom the information may have been disclosed.
9.2 RAMP InterActive may request sufficient information to confirm your identity before releasing your personal information to you.
9.3 Subject to applicable legislation, RAMP InterActive shall endeavor to provide this information within 30 days of receipt of the information requested and only charge a $100 fee for the purpose of off-setting its expenses incurred in supplying the requested information. This information shall be provided in an understandable format, at the time you make a request.
9.4 Any inaccurate information that is brought to our attention shall be corrected by RAMP InterActive or its customers as quickly as possible and any pertinent third parties shall be apprised of the corrections in due course.
9.5 Quebec and U.S. residents may request data portability and receive their personal information in a structured, commonly used, and machine-readable digital format where technically feasible.
9.6 Individuals may also request explanations of automated decisions affecting them and, if such decisions are consequential, request a human review of those decisions.
10.1 When you opt-in, we may collect:
10.2 Information Use:
10.3 Opt-In: By providing your phone number and agreeing to receive SMS messages, you consent to periodic messages from us. Opt-in via our website, during registration, or by texting a designated keyword.
10.4 Opt-Out: You can opt-out anytime by texting "STOP" to our shortcode or following opt-out instructions in our messages. To re-subscribe, opt-in again.
10.5 Security: We use technical and organizational measures to protect your information, though no method is completely secure.
10.6 Third-Party Disclosure: We do not sell or trade your information to outside parties without your consent, except as required by law or to trusted partners who keep your information confidential.
10.7 Data Retention: We retain your information as long as necessary for our purposes or legal obligations. Once no longer needed, we securely delete or anonymize it.
10.8 Policy Changes: We may update this policy to reflect changes in our practices or for legal reasons. Significant changes will be posted on our website and notified via SMS when appropriate.
11.1 RAMP InterActive procedures for the resolution of grievances in the administration of its Privacy Policy.
11.2 Upon receipt of a complaint RAMP InterActive shall make available the complaint procedures which will be simple and easy to access.
11.3 RAMP InterActive or its customers shall investigate all complaints. If the complaint is deemed justified RAMP InterActive shall take the appropriate steps to ensure that compliance is achieved and will make changes to its policies to allow for compliance in the future.
11.4 All complaints shall be addressed to the RAMP InterActive Privacy Officer:
Privacy Officer: Brant Middleton
Email: brant@rampinteractive.com
Phone: 866.607.7267 extension #3003
11.5 Individuals in Quebec may, after exhausting internal remedies, escalate concerns to the Commission d'acces a l'information. U.S. residents may escalate unresolved complaints to the California Privacy Protection Agency (CPPA) where applicable.
12.1 All primary RAMP InterActive customer data and core platform services for Canadian organizations are hosted in Canada on secure server infrastructure located in the Province of Quebec. For U.S.-based customers, primary data and core platform services may be hosted in the United States through secure, industry-standard cloud service providers, subject to equivalent privacy, security, and contractual safeguards.
12.2 Some third-party service providers used by RAMP InterActive--including but not limited to payment processors, communication providers, analytics tools, and fraud-prevention systems--may store or process certain data in the United States or Canada. These providers operate under contractual privacy and security obligations consistent with Law 25, PIPEDA, CCPA/CPRA, and applicable data protection rules.
12.3 Whenever personal information is transferred across borders, RAMP InterActive implements appropriate safeguards including contractual clauses, encryption controls, and continuous vendor assessments.
Please visit our Terms of Use section that explains other terms governing the use of our website.
By using RAMP InterActive products and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You also acknowledge that you have been informed of your rights regarding the collection, use, disclosure, automated processing, and retention of your personal information.
You're one play away from your next big win. Save your energy for the game — we'll handle the rest.